Shipping & Delivery policy

At Remy, each helmet bag is made to order with the utmost care and attention to detail. This page outlines our shipping and delivery terms to ensure full transparency for our customers.

Order Processing & Lead Time

All Remy products are bespoke and made to order. As such, please allow 3 to 4 weeks for production from the date your order is confirmed.

This timeframe reflects the time required to source materials, handcraft your item, perform final quality checks, and prepare it for dispatch. You will receive an order confirmation email upon purchase and a shipping confirmation with tracking details once your item is dispatched.

Shipping Method & Courier

We ship all orders using DHL, a trusted international courier service. Once your item is dispatched, delivery times typically range from:

• 1–3 business days within the UK

• 3–7 business days for international orders

Tracking information will be provided via email as soon as your order has shipped.

Shipping Locations

We currently ship to:

• United Kingdom

• Europe

• North America

If your country is not available at checkout and you would like to place an order, please contact us.

Shipping Costs

Shipping rates are calculated at checkout based on your location and order size. All rates include full tracking and insurance coverage for your item during transit.

Please note:

Import duties, taxes, and customs fees (if applicable) are the responsibility of the recipient and are not included in the product or shipping price.

We are not responsible for delays caused by customs clearance or external courier disruptions.

Missed Deliveries & Address Errors

Please ensure your shipping address is accurate at the time of purchase. Remy is not liable for failed deliveries resulting from incorrect or incomplete address information. If a package is returned to us due to a failed delivery attempt, re-shipping costs will be charged.