Frequently Asked Questions

Yes, each Remy bag is designed and handmade in England.

Each bag is made to order. We do not mass produce any items and often times have to specially order certain fabrics or materials. As the team are hand making a large number of bags, each new order joins the queue, resulting in a lead time of approximately 4 - 5 weeks.

The Remy bag is made to be lightly weather proof and can withstand light showers. Any embroidery or cross stitching will introduce tiny holes into the material, so it is not 100% waterproof. As a result, a separate waterproof bag can be ordered to stretch over your Remy bag in those instances where you are experiencing heavy showers or persistent rain.

We strive to serve our customers worldwide and are always looking to expand our shipping destinations. If your country is not currently listed, please contact our customer support team with your request. We will review it promptly and do our best to accommodate your needs.

Yes, every shipment is insured for the value of the products included in the delivery.