Shipping

At Remy Kruse Ltd, we understand the anticipation of receiving your meticulously crafted luxury luggage items. Each product is bespoke and handmade, requiring a lead time of 4 to 5 weeks to ensure the highest quality standards are met.

Order Processing:

Upon placing your order, our artisans begin the process of crafting your bespoke luggage item. Please note that this process takes time as we tailor each product to your specifications.

Shipping from Manufacturing to Distribution:

Once your product is crafted to perfection, it will be shipped from our manufacturing facility to our distribution centre. This step ensures that your order is consolidated and prepared for global shipment.

Global Shipping:

Our distribution team works diligently to ship your order to destinations worldwide. Whether you're across town or across the globe, we strive to deliver your Remy Kruse luxury luggage with care and efficiency.

Tracking Your Order:

Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor its progress until it reaches your doorstep.

Delivery Times:

Delivery times may vary depending on your location and shipping method. Please refer to our Shipping page or contact our customer support team for more information.

International Shipping:

For international orders, please be aware that customs duties, taxes, and fees may apply upon delivery. These charges are the responsibility of the recipient and may vary depending on the destination country's regulations.

Cancellation Policy:

Orders can be cancelled within 2 hours of the order being placed. As each product is handmade and crafted to your specifications, cancellations beyond this timeframe may not be possible due to the immediate commencement of production.

Questions or Concerns?

If you have any questions or concerns regarding shipping, delivery, cancellation, or tracking your order, our dedicated customer support team is here to assist you. Please don't hesitate to reach out to us using the form on our main page.

Thank you for choosing Remy Kruse for your luxury luggage needs.